January 30, 2010
Interview with New CEF Deputy Chair and Director of Research, Jeff Hittner
Jeff Hittner shares his insights on current trends in sustainability and what’s in store for him and CEF going forward.
Q:
Welcome to CEF, Jeff. What convinced you to make the jump from leading IBM Global Business Services’ Corporate Social Responsibility Consulting practice?
Jeff Hittner:
My five years at IBM gave me an invaluable education in business sustainability issues—both the opportunities and the challenges for companies. And I’ve had the opportunity to work with many organizations that have earned the right to be called sustainability leaders. I saw CEF as a unique chance for me to apply what I’ve learned to help speed up the process of corporate sustainability innovation and help scale successful business solutions to environmental challenges.
Q:
What are some of the things you’re most looking forward to working on?
Jeff Hittner:
As is the case with politics, sustainability is bringing together some very strange bedfellows—sometimes even the staunchest of competitors—to drive corporate sustainability success. I am excited to play an honest broker role in helping to facilitate these kinds of opportunities and relationships.
Q:
Can you talk a little bit more about these collaborations?
Jeff Hittner:
Absolutely. There are many great examples out there already. The Beverage Industry Environmental Roundtable—a collaboration of more than a dozen companies including Coca-Cola, Diageo, Nestle, Anheuser-Busch InBev and PepsiCo—are working together to collect and share data and best practices related to water conservation and resource protection. They’ve established a common framework for information exchange on water stewardship, reduction and reuse.
In the electronics industry, the Electronics Industry Citizenship Coalition (EICC) was created so that companies like IBM, HP and others could create a consistent mechanism to exchange resources and programs that improve labor practices. It used to be that a contract manufacturer in China or South America would find it incredibly inefficient to comply with varying codes of conduct coming from several different customers at the same time. Now, assessment tools, educational resources, and audit results are available to all association members, who span four tiers of the supply chain. This degree of openness enables competitors to actually harmonize their approaches to creating an ethical supply chain.
Q:
In your previous role at IBM, what were some of the biggest areas of focus for your clients in sustainability?
Jeff Hittner:
Many companies are finding that their biggest sustainability impacts and issues come from their supply chain—so they’re focusing in increasingly sophisticated ways on specific areas of their supply chains. Client interest in sustainable procurement strategy and logistics strategy has grown, as has a focus on weeding out environmental inefficiencies in the manufacturing process.
We’ve also seen a lot of new interest from the public sector side. Major cities and small towns alike are looking at their financial situation and asking themselves “Can we qualify for stimulus money to create green efficiencies in our community?” They see an opportunity to reduce operating costs – while simultaneously winning grants for improving their municipalities.
Q:
And is there a role for business to play here?
Jeff Hittner:
Definitely. Plenty of companies are developing services to support these city sustainability goals. An early focus has been on reducing the energy and carbon footprint of buildings, but it’s much broader as well. There’s a lot of inefficiencies because systems and infrastructure are outdated and don’t communicate with each other. Companies that can integrate data on everything from vehicle maintenance, to water and energy supply, traffic, office HVAC and lighting systems, etc can find better ways to reduce costs, environmental impact and improve performance.
Q:
And did you find gaps in any areas that you expected businesses to have a better handle on?
Jeff Hittner:
Without a doubt, the biggest surprise was the lack of deep knowledge around customers’ sustainability expectations—a major gap in several companies. We had done several surveys of business executives globally and found that in 2008 only 24% understood their customers’ sustainability concerns well. This past year that number increased to 35%.
Q:
So businesses are moving forward with new products and services around sustainability and they don’t know what’s important to their customers on this topic?
Jeff Hittner:
Precisely. It’s similar to those Wild West, early days of the Internet. Companies would call up to request consulting services for help developing a corporate website. We’d ask them “Do you know what your customers want from you on the web?” The resounding answer would be “No, we just know we want a website, and fast!”
Q:
So sustainability is still in the Wild West stage then?
Jeff Hittner:
I would say corporate sustainability is still in a momentum building stage. There are definitely corporations and leaders that have been focused on it for decades. For example, IBM has had an environmental policy in place since 1971 and Japan’s oldest corporations date back nearly 1500 years thanks to a cultural ethos that always considered harmony with society and the environment essential to strategy.
But if you look at the issue of standards, for example, there’s still a lot of confusion and competition. A survey last year by the Carbon Disclosure Project identified 34 different ways to calculate carbon emissions among the Financial Times 500 companies. You’ve got “direct trade” and “fair trade,” the Forest Stewardship Council and the Sustainable Forest Initiative, standards that focus only on product use versus those that cover product lifecycle, and so on.
And in terms of sustainability data collection and information flows, we’re seeing just the tip of the iceberg in terms of what’s needed. More companies are realizing that to make optimal, strategic business decisions that incorporate sustainability they’ll need better data from operations, suppliers, business partners, customers, even external non-profit organizations and natural eco-systems themselves.
Q:
Are we seeing progress in this area of data collection?
Jeff Hittner:
New tools and services are also fast emerging to help collect information. Digitized sensors can gather and transmit information about real-world conditions instantaneously. A company called Pachube, for example, lets organizations freely share and monitor real-time environmental data across a global network of shared sensors. Look at where this is heading… with sensors being installed on buses and buildings to measure pollution. In Paris, a prototype watch is being worn by citizens to transmit anonymous ozone and noise pollution through their cell phones with data being shown freely on maps on the web.
Q:
Getting back to CEF, how do you see the organization’s mission evolving going forward?
Jeff Hittner:
In the short term, the focus is on creating our most successful, high caliber annual meeting yet. But as for the mission, I don’t think that’s going to change too dramatically. We are driven 100% by our members and their needs. We want to continue to focus on bringing them together in an environment where they feel comfortable sharing their concerns, their successes and their frustrations. Where new ideas and innovations are incubated. Where new relationships and collaborations are forged. I think in the future you’re going to see us develop several more avenues to facilitate exchanges between the members.
Q:
Thank you, Jeff.



